FAQ

Frequently Asked Questions — Loubna Store

🚚 How long does delivery take?
Usually between 2 and 6 business days depending on your province, via trusted local delivery companies (such as Yalidine). You can find full details on the "Shipping Policy" page.

💳 Can I pay on delivery?
Yes, payment is made when you receive your order from the delivery agent or at the pickup office, safely and without any advance payment.

📚 Are the books original?
Yes, all books available in our store are 100% original and from trusted sources. We do not sell any counterfeit or unlicensed copies.

🔄 What if I receive a damaged item or one that doesn't match my order?
Contact us immediately via the "Contact Us" page with a photo of the product and your order number, and we will compensate you or issue a refund according to our return policy, entirely at our expense in this case.

Can I return or exchange my order?
Yes, within 7 days of receipt, provided the product is in its original condition. Full details are on the "Return Policy" page.

Do you deliver to all provinces of Algeria?
Yes, we deliver to all provinces, either through home delivery or pickup offices.

How can I track my order status?
After your order is shipped, you will receive a message or call from the delivery company to arrange the delivery time. You can also contact us anytime to ask about your order status.

The book I want is out of stock, what should I do?
Contact us and we will notify you as soon as it becomes available again, or suggest similar books.

How do I order from the store?
Choose the books you want, add them to your cart, then complete your delivery information at checkout — simple and fast.

How can I contact you?
Via the "Contact Us" page on the website, and we will reply as soon as possible.